faqs

what's the status of my order?

didn't get any updates on your order? no worries! we will email you as items in your order ship or if there are any updates on your order. covid-19 potential delivery delay; our carrier is currently experiencing delays in delivery. we're sorry for the inconvenience.

discount codes?

any discount codes will be listed on the site or through email.

can i expedite my shipping?

yes, but please keep in mind that all orders are made-to-order. refer to the shipment page.

can i cancel or change my order?

refer to the returns and exchange page.

can i exchange my order?

we're not exchanging orders at the moment due to covid. refer to the returns and exchanges page and ship the item back with proper packaging and tags and submit a new order. 

how long will it take to get my order?

please allow 1-3 business days for order to be shipped. remember that items are handmade and take 7-14 business days to be created. 

where can i find product sizing information?

please refer to the sizing chart.

how can i pay for my order?

all of the payment icons are at the bottom of the homepage.

where is jzmofficial based?

houston, texas.